Utility Billing Security Guidelines
Currently there is a scam aimed at Logan City utilities customers where the scammer calls and says
they are from the utilities company and that a payment is required immediately to avoid being shut
off. Please follow these guidelines to protect your identity and your private information.
Logan City Utility Billing seldom contacts you by phone. Your utility bill is sent through the
mail and notice of late payments on your utilities account comes as a postcard through the mail.
If we shut off your electricity we will leave notice on your electric meter or doorknob.
If we call you, ask us your utilities account number, the date and amount of your last utilities
payment, the date you signed up for utilities service, or the names of your utilities references.
We can provide this information, but a scammer cannot.
Don’t ever give your private information over the phone unless you can verify their identity and
you trust them. Private information includes your name, birthday, address, driver’s license
number, social security number, credit card number, bank account number, online account username
and password, etc.
Never send your private information by email. Email is not usually a secure source of
communication. Consider using another method of communication, such as fax or the United States
Instead of paying over the phone, pay your bill online, by mail, or come to our office in person.
Our address is 290 North 100 West in Logan. Our hours are 8:00am through 5:00pm Monday through
Friday, except holidays.
If you have questions about your utilities account, call Logan City Utility Billing at
If you have questions about your Logan City garbage account, call
If you think you have been scammed, call the Logan City Police Department right away. Their phone
or call 911 if it is an emergency.